Last week I got a got an ac infinity cliudline Pro 8 got it all hooked up but the temp, rh probe sensor is messed up, or the controller. It reads and then stops reading like its unhooked. I contacted customer support and they're supposed to be taken care of it but I have not heard back from now that they're supposed to be replacing the probe, first. Then the controller if it's not the probe. Has anybody else dealt with ac infinity customers support? Are they any good? Would it be cheaper or easier to buy new probe or controller as opposed to waiting on them.
I Like Big Buds and I Can Not Lie!
I have a infinity 8 inch fan, haven’t had any issues with the humidity temp sensor.
I only use it manually, just have it on three and works very well for my 4x4tent.
Could even set it on two.
At least if the fan works with controller in manual mode you can wait till you get new probe
pirate33
Yeah that's what I've been doing, it works but only reads the humidity, temp, and vpd when it feels like it!
I Like Big Buds and I Can Not Lie!
If it were me, I’d buy another sensor anyway. I have one I purchased as a back up, haven’t needed it yet though, but it’s on the shelf waiting!
Honor is simply the morality of superior men.
Is the probe coming out the controller 69 pro?
Forgiveness is a gift we give our selfs.
Sirgrowsalot Topic starter
April 7, 2023 2:59 am
@goldseal94 yes the probe and fan control cord come out of the controller.
Did you connect to the controller via the app and make sure the firmware is up to date ? I recall an update maybe a month ago (or longer, didn't keep track).
Honor is simply the morality of superior men.
Sirgrowsalot Topic starter
April 7, 2023 3:00 am
@sevans1965 yeah did it through the app, and updated firmware as soon as it loaded up
Is like a loose connection or a short in the flexible part of the wire
I Like Big Buds and I Can Not Lie!
I’ve got a 69 pro Wi-Fi controller and by sheer chance my Mars hydro sp3000 that’s connected in port 4, it strangely powered down completely and then can back on.
anyone had this issue.
I’m having a conversation with customer service at present and he said put on full bore and let us now if it still does it again I said I can’t t do this it will burn everything.
Forgiveness is a gift we give our selfs.
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