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Questions AC infinity issues, customer service

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Topic starter

Last week I got a got an ac infinity cliudline Pro 8 got it all hooked up but the temp, rh probe sensor is messed up, or the controller. It reads and then stops reading like its unhooked. I contacted customer support and they're supposed to be taken care of it but I have not heard back from now that they're supposed to be replacing the probe, first. Then the controller if it's not the probe. Has anybody else dealt with ac infinity customers support? Are they any good? Would it be cheaper or easier to buy new probe or controller as opposed to waiting on them.

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3 Answers

I have a infinity 8 inch fan, haven’t had any issues with the humidity temp sensor.

I only use it manually, just have it on three and works very well for my 4x4tent.

Could even set it on two.

At least if the fan works with controller in manual mode you can wait till you get new probe


Topic starter

Yeah that's what I've been doing,  it works but only reads the humidity,  temp,  and vpd when it feels like it!

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If it were me, I’d buy another sensor anyway. I have one I purchased as a back up, haven’t needed it yet though, but it’s on the shelf waiting!

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